This policy explains how OneRetail Alliance collects, uses and protects personal information when you visit our website or contact us about Shopify POS and Unified Commerce services.
OneRetail Alliance, also referred to as ORA, helps retailers, Shopify agencies and commerce partners plan, deploy and operate Shopify POS and Unified Commerce across Asia-Pacific.
This Privacy Policy explains how we collect, use and protect personal information when you visit oneretailalliance.com, contact us, submit a form or engage with our services.
We may collect information you provide directly, such as your name, company name, job title, email address, phone number, country, project details and any message submitted through our forms.
We may also collect technical information such as IP address, browser type, device information, pages visited, referral source, approximate location and website usage data.
We use personal information to respond to enquiries, schedule readiness calls, provide services, understand website performance, improve our content and communicate relevant ORA updates.
We may also use information to manage business relationships, support project delivery, maintain security, comply with legal obligations and improve our website experience.
Our website may use cookies and similar technologies to operate the site, measure performance, understand visitor behaviour and support marketing or analytics activities.
Because this website is hosted on Shopify, certain cookies may be set by Shopify to enable site functionality, analytics, security and customer privacy features.
Where required by law, we will ask for your consent before using non-essential cookies. You may manage cookie preferences through the cookie banner or browser settings.
We may use trusted third-party service providers to operate our website, process forms, analyse traffic, host content, manage communications or support business operations.
These providers may include Shopify and other tools used for analytics, scheduling, CRM, email, advertising or website performance.
Third-party providers are only authorised to process personal information where necessary to provide their services or where otherwise permitted by applicable law.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security, but we work to protect information appropriately.
Where applicable data protection laws require a legal basis, we may process personal information based on consent, legitimate interests, performance of a contract, compliance with legal obligations or steps taken before entering into a contract.
For example, we may rely on legitimate interests to respond to business enquiries and improve our services, and on consent for certain marketing communications or non-essential cookies.
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing business relationships, providing services, complying with legal obligations and resolving disputes.
When personal information is no longer required, we will delete it, anonymise it or securely retain it where legally required.
ORA works across Asia-Pacific and may use service providers located in different countries. As a result, personal information may be transferred to, stored or processed outside your country of residence.
Where required, we take appropriate steps to protect personal information when it is transferred internationally.
Depending on your location, you may have rights to access, correct, delete, restrict or object to the processing of your personal information.
You may also have the right to withdraw consent, object to direct marketing or request a copy of your personal information.
To exercise your rights, please contact us using the details below.
If you have questions about this Privacy Policy or how ORA handles personal information, please contact us through the contact form on oneretailalliance.com.
You may also contact us for privacy-related requests, including access, correction, deletion or cookie preference questions.
This Privacy Policy is provided as a practical website draft. It should be reviewed by a qualified legal advisor to confirm compliance with applicable laws, including GDPR, UK GDPR, ePrivacy rules and local APAC privacy regulations.
Contact ORA if you want to ask a privacy question, update your information or make a data-related request.
